Avid Assurance

Avid Assurance offers software and application support to help keep your system running, isolate hardware issues, resolve software fixes, and help you fully utilize your application. Benefits typically include:

• Telephone Support from 9:00 AM - 9:00 PM Eastern Time, Monday through Friday, excluding holidays. (Note: Avid Xpress DV coverage is 9:00AM – 7:00PM Eastern Time, Monday through Friday, excluding holidays)
• Advanced Exchange and Preferred Pricing on qualified Avid replacement parts. After diagnosing hardware failures, a support representative will send the required Avid replacement part via next-day delivery before you return the defective part, minimizing system downtime.
• Access to Avid's Web-based Knowledge Center for the latest system techniques, technical notes and product news
• Automatic software maintenance releases for operational enhancements, minor new features, and bug fixes (where applicable)
• Subscription to Avid's quarterly newsletter

Avid Assurance Plus

Adds an additional year of hardware warranty protection to your basic Assurance plan for premium support. Covers all Avid hardware, exclusive of CPU. Available on most Avid professional products.

Avid Assurance Enterprise

Customize our Avid Assurance support programs to design the level of software and hardware support that meets the unique needs of your business environment. Consulting, workflow, implementation planning, installation, preventative maintenance visits, parts stocking plans, extended hardware warranties, dedicated support representations and account management are just some of the many options that can be packaged under an Avid Assurance Enterprise plan.

Replacement Services

Avid provides flexible in- and out-of- warranty services to support your critical hardware replacement and on-site service needs. To meet your various project schedules, Avid provides three services for replacing products:

• Parts Under Warranty - Return-to-Factory is the method provided for standard warranty coverage. After diagnosis, the defective part is returned to Avid, prior to the shipment of the replacement part.
• Advanced Exchange Service - When projects demand more urgency, you may request overnight delivery on in-warranty replacement parts. Avid will ship the replacement part in advance of the return of the defective part using a next day delivery method.
• Parts Out of Warranty - As an Avid Assurance support program customer, Avid's Swap & Exchange Service coverage entitles you to a 30% credit upon the return of the defective replacement part that is no longer under warranty.

Note: Apple, IBM and Intergraph CPUs carry their original warranty and are serviced through the manufacturer's service channel. Please refer to the warranty documentation enclosed in your product information packaging. Or, you may call an Authorized reseller for warranty and service information. 

Hardware Warranty

One year warranty on all hardware purchased from Avid, except

• Media Drives - 5 years
• Media enclosures - 3 years
• Cables and terminators - 90 days

Software Warranty

Unlimited Technical Phone Support for 90 days from the date of shipment.

Avid Xpress DV warranty is 30 day.

Software warranty does not include Feature Releases.

In addition to the Avid Assurance and other warranty and service programs described above, Media Dimensions offers directly to its clients a wide range of on-site and telephone service and support options to meet virtually any facility requirement. Please call 877-439-0050 to discuss a plan tailored to your specific needs.

References are available upon request.

NOTE: AVID ASSURANCE SUPPORT OFFERINGS AVAILABILITY AND DETAILS MAY VARY DEPENDING ON GEOGRAPHIC LOCATION AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE CONTACT MEDIA DIMENSIONS AT 877-439-0050 FOR COMPLETE PROGRAM INFORMATION AND PRICING.